Return and Refund Policy

Returns

• Eligibility: Customers may request returns within 7 days of delivery.
• Condition: Returned products must be unused, in original packaging, and include all tags and accessories.
• Return Process: To initiate a return, contact our customer service team at info@usual.co.in . We will arrange for the product to be collected from your location at no cost, when the return is due to a defect or damage caused by us.
• Defective, Damaged, or Wrong Items: If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Provide details of the issue and include photos of the packaging with a clear tracking number and the product received.

Refunds

• Processing Time: Refunds will be processed within 5-10 working days after we receive and inspect the returned product.
• Inspection: All returned items are subject to inspection. Refunds may be denied if the product is not in its original condition.
• Method: Refunds will be credited to your Bank Account through Net-Banking or UPI.
• Refund Notifications: You will receive an email notification once your return has been processed and the refund issued.
• Non-Refundable Shipping: Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Non-Returnable Items

• Exclusions: Personalized products, sale items, and perishable goods cannot be returned. Detailed information is provided in the product descriptions.
• Damage During Use: Items damaged through normal wear and tear or misuse are not eligible for return or refund.

Additional Points

• Exchange Policy: Exchanges are subject to product availability. If you wish to exchange an item, please contact our customer service team.
• Cancellation Policy: Orders can be canceled before they are shipped. Once shipped, the return policy applies.
• Defective Products: In the rare event that you receive a defective product, please contact our customer service team immediately for a replacement or refund.
• Return Shipping Cost: Usual will bear the return shipping cost for defective products or errors made by us. For all other returns, the customer is responsible for return shipping costs.

For any questions or assistance, please contact our customer service team at info@usual.co.in or Whatsapp us at +918670453347.